Module Six: Crossing Generations
At a recent event, I met three gentlemen, all in their eighties. I like to engage this generation to learn and gain insight whenever I get the chance. As we talked, they told me that each had been married to his wife for well over 50 years. I asked them to comment on one thing that contributed to the longevity of their relationships with their spouses.
The first said, “You have to learn to forgive and to be forgiven.” The second one said, “You must learn to keep your mouth closed at times,” and the third said, “You have to keep working on it…never give up.”
As I reflected on my conversation with these men, I knew that I had been the recipient of true wisdom that came from life experiences. What if we decided to apply these nuggets of truth to our important relationships? What if we used these three guidelines in our professional relationships? What if these principles were applied to our ridiculous infatuation with social media?
These gentlemen were kind enough to share their insights with me on how to have lasting relationships. The decision of whether or not to learn from their experiences is up to you. If we choose to forgive and be forgiven, control our mouth, and continue to work on our relationships, we most certainly will make a difference.
Larry Little
Eagle Center for Leadership
For the first time in history, the workforce spans six generations, each contributing distinct perspectives, strengths, and expectations. At Areté, understanding how to collaborate across these generational differences is essential to building strong, adaptable teams. From the Silent Generation’s steadfast work ethic to Generation Alpha’s digital fluency, every generation offers valuable insights that can drive success when properly leveraged.
Bridging these generational gaps requires effective communication, active listening, and an openness to different ways of thinking. Some generations value hierarchy and face-to-face interaction, while others thrive in collaborative, technology-driven environments. Acknowledging these generational perspectives—and learning how to work with them, not against them—can improve teamwork, innovation, and workplace culture.
This module explores how generational diversity influences today’s professional environment and provides strategies for thriving in a multigenerational team. We’ll examine how to communicate across age groups, recognize and maximize the strengths of each age group, and create an inclusive environment where experience and innovation can coexist. By the end, you'll be equipped to build better relationships and improve cross-generational teamwork at Areté.
“We need to remember across generations that there is as much to learn as there is to teach.”
The Generations at a Glance
Each generation has been shaped by the social, political, and technological events of their formative years, influencing their values, communication styles, and approach to work. Recognizing these differences can help bridge gaps and build more effective teams.
Silent Generation (1925-1945)
Cultural Influences: Born during the Great Depression and World War II, this generation values stability, discipline, and resilience. They grew up in an era where authority and hierarchy were deeply respected.
Work & Communication Style: Silent Generation employees are loyal, hardworking, and prefer a structured, top-down management approach. They prefer in-person communication, written correspondence, and formal meetings. They may be resistant to rapid change but bring extensive experience, reliability, and a deep sense of duty to their work.
Baby Boomers (1946-1964)
Cultural Influences: Growing up in a time of economic expansion and social change, Baby Boomers were shaped by the civil rights movement, the Cold War, and the rise of consumerism. They value ambition, personal achievement, and teamwork.
Work & Communication Style: Baby Boomers are highly dedicated and competitive, often defined by their strong work ethic. They prefer face-to-face communication, structured processes, and traditional hierarchies. While they can be resistant to technological shifts, they contribute strategic thinking, dedication, and leadership experience to the workplace.
Generation X (1965-1980)
Cultural Influences: Growing up in a time of economic instability, rising divorce rates, and the birth of personal computing, Gen Xers became self-reliant and skeptical of authority. They emphasize flexibility, efficiency, and work-life balance.
Work & Communication Style: This generation embraces technology and seeks autonomy in their work. They favor direct, no-nonsense communication and are more comfortable with informal methods, including email and digital platforms, than older generations. Gen Xers focus on results over processes and challenge rigid structures, providing adaptability and problem-solving skills to teams.
Millennials (1981-1996)
Cultural Influences: The internet, globalization, and major world events like 9/11 shaped Millennials. They prioritize diversity, social responsibility, and purpose-driven work.
Work & Communication Style: Millennials thrive in collaborative, flexible work environments and value mentorship over hierarchy. They prefer digital communication—email, messaging apps, and video calls—over traditional meetings. While they challenge rigid workplace norms, they bring innovation, inclusivity, and a strong sense of purpose to organizations.
Generation Z (1997-2012)
Cultural Influences: Growing up in a world of smartphones, social media, and economic uncertainty, Gen Z values authenticity, inclusivity, and mental health awareness. They are highly entrepreneurial and adaptable.
Work & Communication Style: Gen Zers expect technology to be seamlessly integrated into their work and prefer quick, digital interactions such as texts, chats, and short videos. They prioritize efficiency, flexibility, and social impact. While they may challenge traditional work structures, they offer creativity, a fresh perspective, and a strong focus on problem-solving.
Generation Alpha (2010-2025)
Cultural Influences: The first generation fully raised in a digital and AI-driven world, Generation Alpha has been shaped by smart technology, virtual learning, and social activism. They will redefine how work and communication evolve.
Work & Communication Style: Though they are just beginning to enter the workforce, Generation Alpha will likely favor highly personalized, interactive digital communication. They will expect rapid adaptation to new technologies and prioritize fluid, skills-based careers over traditional job structures. Their ability to harness technology and innovate will shape the future of work.
Recognizing the strengths and unique qualities of each generation allows us to communicate more effectively, foster better teamwork, and build a workplace that thrives on diverse perspectives. As we move through this module, we’ll explore practical strategies to collaborate across generations and create a work environment that benefits from the knowledge, experience, and innovation each group brings to Areté. Let’s get started!
Crossing Generations Skills Self-Assessment
Below, you will encounter a series of statements related to your ability to work effectively across generations. Please rate your agreement with each statement using the following Likert scale:
1 – Strongly Disagree: I struggle significantly with this skill.
2 – Disagree: I experience some difficulty with this skill.
3 – Neutral: I am neither particularly skilled nor unskilled in this area.
4 – Agree: I am generally proficient and perform well in this area.
5 – Strongly Agree: I excel in this area and consistently demonstrate strength.
